FAQ

If you have a problem and need help, please check this FAQ page to see if the solution to your problem is documented here. If you cannot find the answer to your problem or if you still need help, then visit our Tech Support page to get one-on-one help.

General Question:

How do I pay Apollon Network for providing the Full Hosting or RYON service?

To use our services, whether it is for the full hosting of your masternode or for our RYON service, you pay with XAP, which is our coin but in US dollar equivalent.  We do not accept Bitcoin, cash or payment via PayPal. To find out our hosting cost, see our Pricing page.

To start using our service, you need to download NodeBuilder and sign up for a free account. You will also need to download our Apollon wallet in order to store your XAP coins. After that, you need to credit your NodeBuilder account with some funds. Once your NodeBuilder account has some funds, you can then deploy your first masternode either as a fully hosted masternode with Apollon Network or as RYON.

How do I download and install the Apollon Network wallet?
You can download our wallet from our download page here: https://www.apollon.network/download/.

If you need help with installing the wallet, you can watch this training video: https://www.apollon.network/how-to-download-and-install-an-apollon-xap-wallet/

How many XAP coins do I need to set up a Masternode?
You will need 25,000 XAP.

What happens if I don't have 25,000 XAP? Can I share a XAP masternode with someone else?

In the event that you want to pool your XAP with other people to make a XAP masternode, please note that you have to trust the person holding the funds for everyone.

This is because the 25,000 XAP needs to be sent to a new address in one transaction to be used as the collateral address and the custody is with one person. We do not recommend such arrangements unless you completely trust the person holding the funds on your behalf. There is nothing to prevent the person holding the XAP funds from running away with your contribution.

A better solution in our opinion if you cannot buy more XAP, is to stake your XAP in your own wallet until you have enough to deploy your own masternode.

Where can I find a XAP Explorer?

You can find the XAP explorer here: –

I have successfully set up my Apollon masternode. When I can expect my first reward?

Your first reward will take about 6 – 7 days on average. After that you can expect a reward every 3 days.

Note that the info above is just an average. It’s rare but it is possible your masternode may take longer to get its first reward. As long as your masternode is shown as ‘Enabled’ in NodeBuilder and your wallet, then just be patience and wait. If in doubt, please check with our tech support team.

NodeBuilder FAQ

Where can I download NodeBuilder?
You can download NodeBuilder from our download page here: https://www.apollon.network/download/

Which VPS provider does NodeBuilder currently support for RYON hosting?
NodeBuilder currently works with Digital Ocean, Vultr and Hetzner and we will be adding more VPS providers in the near future. This is only for RYON hosting.

If you choose “Full Hosting” for your masternode, Apollon Network is the hosting provider for your masternode.

Once I have deployed my masternode, can I turn off NodeBuilder or my computer?
Yes, you can turn off NodeBuilder or your computer once you have deployed your masternode and it is running. This is because your masternode is running of a VPS, which does not get turned off.

How do I log out of my NodeBuilder account?
In the top right corner of your NodeBuilder software or web platform, you will see a door icon. Click on this icon to log out of your account.

I cannot log into my NodeBuilder account or I have forgotten my NodeBuilder password.
On the NodeBuilder login page, click on the ‘Forgot password’ link. Enter your email address for your NodeBuilder account and an email with a reset link will be sent to you. Please check your spam or junk folder if you do not see our email within a few minutes of the ‘Request email’ button being pressed.

My NodeBuilder cannot connect to my wallet.
In the NodeBuilder starting page or dashboard page, click on the + icon. You will be taken to the ‘Launch a Masternode’ page. Click on the cog icon for the wallet that you are having problem with.

On the next page, make sure you have entered the correct information for the ‘QT-Wallet Location’ field and the ‘Wallet Configuration Location’ field.

The ‘QT-Wallet Location’ should be pointed to your wallet exe file (for a PC) or your app file (for a Mac). NOT YOUR WALLET.DAT FILE.

The ‘Wallet Configuration Location’ should be pointed to the folder containing your entire blockchain including your wallet.dat file. Below is an example setup for a PC.

The example given here is for a XAP wallet but the solution is applicable for any coin wallet that you need to connect NodeBuilder to.

I have 25,001 XAP in my wallet. Why is NodeBuilder unable to find my collateral address?
You need to create a new address in your wallet, label it, and send EXACTLY 25,000 XAP to your new address in one transaction.

This same rule apply for any other coin you want to set up a masternode for, except that the collateral amount for that coin may be different, such as 1000 or 10,000 or even 100,000. Regardless, the exact collateral amount must be sent to one address in one transaction.

 

Wallet FAQ

How do I download and install the Apollon Network wallet?
You can download our wallet from our download page here: https://www.apollon.network/download/.

If you need help with installing the wallet, you can watch this training video: https://www.apollon.network/how-to-download-and-install-an-apollon-xap-wallet/

My wallet has no connections.
If your XAP wallet is unable to find a connection, please visit this page to get some connection IPs to use: https://xap.overemo.com/connections/

There are two ways you can add the connections:

Option 1:

Open your XAP wallet. In the main menu, click on Tools > Debug console. In the console window, type the following command in the text field at the bottom:

addnode IP:port onetry

where IP:port is the IP and port number you get from the connections webpage. For example, if you see this line:

addnode=144.202.96.205:12218

Then you would type into the debug window text field:

addnode 144.202.96.205:12218 onetry

Your wallet should establish a connection within a few seconds. You can type in more addnode commands to get more connections faster. Your wallet limit is 16 connections.

Option 2:

On the connections webpage, copy all the addnode lines you see there. For example:

addnode=144.202.96.205:12218
addnode=149.28.172.103:12218
addnode=209.250.252.141:12218

Open your XAP wallet. In the main menu, click on Tools > Open Wallet Configuration File. This should open your file in a text editor. Past the entire addnode on a blank line, making sure each addnode is on its own line. Save the file and restart your XAP wallet.

Once I have deployed my masternode, can I turn off my wallet?

The answer depends on what you are doing with your wallet. If your wallet is connected to just your masternode(s) only then yes, you can turn off your wallet and even your computer. This is because your masternode is running of a VPS, which does not get turned off.

If you want to stake your XAP in your wallet, then no, you cannot close your wallet. You need to leave your wallet open and unlocked in order to stake your XAP. See ‘Staking FAQ’ below if you have more questions about staking.

My collateral is locked. How do I unlock my collateral?

Make sure your masternode for that collateral is still not running in NodeBuilder, otherwise you will continue to be charged for it. If you delete the masternode from within NodeBuilder, NodeBuilder will delete the config line in your wallet, which will release your collateral after you restarted your wallet.

However if something went wrong and your collateral is still locked, you can manually release it. In your wallet, Click on the menu ‘Tools’ >> ‘Open Masternode Configuration File’. This will open the file in a text editor. In the file, delete the line corresponding to the collateral or address that you want to release your coins from.

Save and restart y0ur wallet. You should now be able to use the collateral coins.

How do I enable the 'Masternode' tab?

In your wallet, go to the menu:

Settings >> Options >> Wallets >> Show Masternodes Tab

Tick the checkbox and restart your wallet.

Staking FAQ

How do I stake my XAP coins?
Just leave your wallet opened and unlocked and any XAP not used as collateral for a masternode or locked will stake automatically.

Where can I see the average network staking weight?
Visit this website to see the average network staking weight: http://www.presstab.pw/phpexplorer/XAP/index.php

How much XAP should I stake and how often can I expect a reward?

How often you get a staking reward is dependent on how much XAP coin you are staking per input against the network total staking. The less you are staking, the longer the frequency of your staking reward. You can check this website to get an idea of the network staking weight.

http://www.presstab.pw/phpexplorer/XAP/index.php

I have left my wallet opened but it does not seemed to be staking.
Is your wallet encrypted? If it is encrypted, you need to unlock your wallet or you will not get any staking rewards, even if the wallet is open.

If you have unlocked your wallet and it still doesn’t stake, then in your wallet main menu, click on Tools > Open Wallet Configuration File. This should open your file in a text editor. Enter this command on a new line by itself

staking=1

Then restart your wallet and unlock it again to stake.